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Cobb County 911 Emergency Communications
Marietta, GA, United States
30+ days ago
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Cobb County 911 Emergency Communications
Marietta, Georgia, United States
30+ days ago

Description

Emergency (911) Communications Officer – Starting pay $18.00/hour.  $19.24/hour once training / probationary period is complete.  Will compensate for experience!

Position Information

This position is located within the Cobb County Department of Public Safety E911 Communications Center.  The purpose of this classification is to answer, and process emergency and non-emergency calls through the E911 Communications Center.

A passing score on the CritiCall 911 exam is required for this position.

BENEFITS and PROGRAMS

  • Tuition Reimbursement
  • Education Incentive
  • Shift Differential
  • Specialty Pay – up to 10% (CTO, Tactical Dispatcher, etc).
  • Tactical Dispatch Team
  • Peer Support Program
  • Health and Wellness
  • Public Education Team
  • Medical / Dental / Vision
  • Pension / Deferred Compensation

 

Essential Functions

Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.

Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request

Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.

Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.

Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.

Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.

Performs other related duties as assigned.



Requirements

Minimum Qualifications

High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additionally, applicants must pass the CritiCall 911 exam and must be age 18 at time of hire.

Licenses and Certifications

Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.

Physical Abilities

Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

Job Information

  • Job ID: 58485771
  • Location:
    Marietta, Georgia, United States
  • Position Title: Emergency (911) Communications Officer
  • Company Name: Cobb County 911 Emergency Communications
  • Job Function: Telecommunicator / Dispatcher
  • Job Type: Full-Time
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 0-1 Year
  • Salary: $18.00 - $19.24 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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