Florida Sheriffs Association

Public Safety Systems Manager

The City of Des Moines
Des Moines, Iowa, United States
25 days ago


Distinguishing Features of the Class

Leads planning, development, maintenance, and support of the City’s public safety technology platforms including systems that are mission critical to life and safety of the public. Leads or assists with the selection and implementation of public safety technologies and manages associated vendors and contracts. Coordinates between the Police, Fire, and Information Technology Departments to ensure the public safety technology portfolio complies with IT enterprise standards including system and data architecture, information security, and cybersecurity. 

The principal function of this position is to supervise an IT Department team of application and device administrators, technicians, system analysts, and data analysts to implement, manage, and support the City’s technology platforms utilized by the Police Department, Fire Department, and 911 Communications Center. This position also coordinates with Police, Fire and IT leadership and staff to understand, define, and meet the technology needs of public safety department operations.  

The Police and Fire portfolio includes but is not limited to: computer aided dispatch and NextGen 911 communications; incident and calls for service records management; digital evidence and patient care data; data collection, processing, and analysis; mobile computing; interagency interfaces; and business support systems in the Police and Fire stations.  

The work is performed under the direct supervision of the Deputy Chief Information Officer, but considerable leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with direct reports, other IT personnel, technology vendors and contractors, Police and Fire Department staff, and regional public safety partners. The principal duties of this class are performed in a general office environment with occasional fieldwork required within the Police and Fire stations.

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The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:

  • Residency Incentive Program
  • Alternative Work Schedule Options
  • Paid Volunteer Time-Off
  • Parental Leave
  • Vacation and Sick Leave 
  • 12 Paid Holidays 
  • Health/Dental/Life/LTD Insurance 
  • Wellness Programs and Activities
  • Tuition Reimbursement and Continuing Education Programs
  • Defined Benefit Pension Plan through IPERS
  • Deferred Compensation Plan with City Match
  • Voluntary Benefit Options
  • Employee Discount Program

Acceptable Experience and Training

  • Graduation from an accredited college or university with a Bachelor’s Degree in Information Systems, Computer Science, or related field, or
  • Graduation from an accredited college or university with a Master’s Degree in Public Administration, Business, Finance, or Engineering with a concentration or certificate in Information Systems, Computer Science, or Project Management, and
  • Substantial experience in systems administration, project management, and technical support in a multi-vendor Public Safety environment, and
  • Considerable experience supervising or leading technical personnel or projects, or
  • Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work may be substituted for specific requirements.

College transcripts and job related certifications must be submitted with your application or separately to the City of Des Moines Human Resources Department by email to humanresources@dmgov.org, by fax to 515-237-1680, or by mail or hand delivery to 1551 E. Martin Luther King Jr. Pkwy, Des Moines, IA 50317 on or before the application deadline in order to receive credit. 
   Required Special Qualifications

  • Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
  • Possession of a valid Iowa driver’s license or evidence of equivalent mobility.
  • Candidates for positions in this class must pass a rigorous background investigation.

Examples of Essential Work (Illustrative Only)

  • Supervises and directs the work of employees within the IT public safety systems team and provides guidance on technical standards, work products, support procedures, and troubleshooting techniques used by the team.
  • Ensures and monitors timely IT response to technology incident reports and support requests consistent with accepted service level standards and criticality of the issues reported.
  • Manages the City’s public safety technology portfolio including software, hardware, databases, integrations, hosting agreements, vendor contracts, and data management and information security standards particular to Police and Fire Department operations.
  • Plans, recommends, and leads appropriate technology selection to support critical public safety and emergency response functions and business processes.
  • Collaborates with IT business analysts and other IT staff to gather customers’ functional requirements for hardware, system infrastructure, networking, applications, websites, or databases; and advises customers on solutions that would best fit their needs while also aligning with the City’s enterprise technology portfolio and strategy.
  • Analyzes public safety technology trends and advises the CIO, Police Chief, and Fire Chief or their designees about recommended advancements and budgeting for such initiatives including both cloud-hosted and on-premise solutions.
  • Participates in vendor selection processes including RFP creation and award, product evaluation, contract negotiation, and contract management.
  • Develops project plans and schedules and effectively manages multiple projects including hardware, software, and database upgrades. 
  • Reviews project progress reports from team members, customers, contractors, and vendors to ensure projects are being completed in a timely manner and investigates delays or cost over-runs.
  • Develops and implements high standards for professionalism and communication among direct reports, IT personnel, Police and Fire Department staff, and interagency partners.
  • Recommends and plans professional development training for team members, participates in training as may be appropriate, and ensures team members’ compliance with cybersecurity and information security standards such as CJIS and HIPPA.
  • Reviews employee performance and works with the Deputy CIO to address personnel matters within the public safety systems team.
  • Implements IT Department change management and incident management policies and protocols. 
  • Actively participates in overall IT management, assists in decision making, and develops strategic plans, standard policies and procedures, and budgets.
  • As necessary assists in application troubleshooting, testing, data analysis, and production of reports, project plans, training materials, etc.
  • Performs other directly related duties consistent with the role and function of the classification.

Job Information

  • Job ID: 62938319
  • Location:
    Des Moines, Iowa, United States
  • Position Title: Public Safety Systems Manager
  • Company Name For Job: The City of Des Moines
  • Job Function: Technical /IT
  • Job Type: Full-Time
  • Salary: $99,340.00 - $125,798.00 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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