Description

The Public Safety Telecommunicator is responsible for receiving, processing, and managing time-life critical emergency, non-emergency, and administrative calls for service; operating the 911 console; receiving, routing and dispersing telephone calls/messages; and providing assistance to the public/agency employees/other county personnel. Incumbent must dispatch calls for service; and notify agencies of robberies and priority events. Duties also include completing assignments/special projects, as directed; completing, updating, submitting required reports/documents/forms; and maintaining control of and follow up on incoming correspondence/action documents.

• Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service and transferring them to the appropriate agency.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details and identify the status and location of responders in the field.
• Distributing calls for service for the Deputy Sheriff units according to guidelines.
• Always monitor radio traffic for the Sheriff’s Office and know when additional steps are needed for officer safety/public safety.
• Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses and warrants.
• Monitor multiple camera systems.
• Knowledge of TDD, TTY, and multiphone line systems.
• Deliver clear and direct lifesaving instructions to citizens on 9-1-1 emergency lines and administrative lines.
• If a caller is unable to state their location, PST must have the knowledge to access multiple systems including RapidSOS, RMS, CAD history, LINX, 9-1-1 screen coordinates, and Google maps.  
• Connect conference calls involving two or more parties to render timely emergency assistance and initiate emergency callbacks to obtain additional information or to follow up on disconnected calls.

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Requirements

• High School Diploma or an acceptable equivalency diploma (GED).
• Proficient typing skills; at least 35 wpm.
• Proficient in Microsoft office products
• Speak and understand the English language