Description

Please apply for the position using the following link: https://www.governmentjobs.com/careers/marionso/jobs/5338406/it-service-desk-analyst-i?pagetype=jobOpportunitiesJobs

The IT Service Desk Analyst is responsible for creating and enhancing service desk processes to improve efficiency, security, and customer satisfaction. This position will oversee the life cycle of IT deployed devices such as desktops, laptops, and audio/visual equipment. They will handle IT asset inventory and management of Service Desk supplies. They are also responsible for administering the IT service management platform.

Requirements

JOB PREREQUISITES (IT SERVICE DESK ANALYST I):
Associate’s degree in a related field or equivalent experience preferred.
2+ years of experience in IT support, helpdesk, or a similar support role.
Relevant certifications such as CompTIA A+, Network+, or equivalent are preferred.
Must be able to Pass a Criminal Background Screening and Drug Screening.
Flexibility to work extended hours, nights, weekends, and participate in an on-call rotation as required.
Strong written and verbal communication skills.

JOB REQUIREMENTS:
Maintain a valid Florida driver's license.